InstaClaim

Question:
I'm running InstaClaim on a computer with the Vista operating system.  It doesn't seem to work the same way as it does in XP.  How can I make it work better?

Answer:

On the Vista operating system (also Windows 7), when you install to the "Program Files" folder/directory, the operating system (Windows) creates something called a “virtual store” where it decides where to store the data.  Most people are unaware of having these "virtual" file folders. 

 

This "Virtual folder" or "Virtal store" is what is creating some problems for certain users (when you have more than one user account on a computer and/or limited user accounts). 

 

Therefore, to prevent these types of problems, we recommend that InstaClaim be installed to:

C:\InstaClaim3

DO NOT INSTALL to the C:\Program Files\InstaClaim3 folder/directory.

Question:
I've been using my old software for a long time.  It doesn't print to the new CMS 1500 claim forms.  Can InstaClaim integrate (work with or integrate with) my old program so all my patient data is there?

Answer:
With all the software programs that there are out there, it would be impossible to have InstaClaim "integrate" with other programs already on the market, especially those that are DOS based. Each program could name their data fields anything they want. Most of our customers simply enter their current patients just before they come in to their office.

Also, there is no way to give you a new "form" to use with your old software. The software may look like the form, but it isn't the form and any form we could give you would not work with your old software.

The only exception is for old InstaClaim customers.  If you are using an old InstaClaim program, your data can be converted to the new format.

This can be done automatically during the installation process of the new software.

Question:
Are any codes (CPT or ICD) pre-loaded in the software?

Answer:
Because every provider can use different codes, we did not load InstaClaim with any codes. This would make it difficult to find codes unique to your own specialty. You get to start with a clean slate instead of wasting time deleting codes that you never use. 

However, you can use the import function to import your own code list from a csv file. We are also adding specialty code list ASCII Files that you can purchase in the store.

Question:
Is there a network version?

Answer:
Not in the case where more than two people will use it at the same time. InstaClaim is designed to simplify a single process-completing claim forms. By design, the program was intended for a single station. However, you can install it to a server and access it from different stations (you will need to run the program from the server). You can also use the backup and restore feature to "transfer" data from one computer to another.

Question:
I have the trial version and would like to purchase the full version. Will I lose the data I entered?

Answer:
Installing a new upgrade of InstaClaim will NOT overwrite old datafiles.  When you open your new upgrade version of InstaClaim, you should see your patients and claims.

However, If you do not, it simply means that you saved the old version of InstaClaim to a location different than that of the new Installation.  You just need to locate the old version of InstaClaim and Restore your old database.  

Check out the InstaClaim Knowledge Base Articles for help in Finding and Restoring your data:
     • Search Your Computer for a Lost File
     • Restore your Data Base
     • Losing Patient Data (The last part of this article may be helpful for you)

Question:
I clicked on [View the User Guide] all I get is a MS DOS prompt.

Answer:
There could be several reasons why this happened.

1. Do you have Acrobat Reader installed on your computer? If not, you need to click on the [Acrobat Reader] button to download the program.
   
2. If Acrobat is installed, there are some spyware programs which will not allow you to "call" another program so it is stopping the opening of the program Acrobat Reader.

Simply open Acrobat Reader separately and then open the file UserGuide.pdf located in directory where you installed InstaClaim. To know where you installed InstaClaim, from your desktop, do a right-click with your mouse, choose "Properties" and look at the field "Target".

You can also view some User Guides directly on our knowledgebase. CLICK HERE.

Question:
I'd like to print a cash receipt. Can I do that?

Answer:
You can print a cash receipt in InstaClaim version 3.2 and higher

InstaClaim has a [Print Receipt] button in the Payment Module.

You can also print a Patient Statement showing their entire balance due from the Payment Module or the Reports Module.

Question:
Do I need to order Claim Forms?

Answer:
InstaClaim will only print the data that you enter onto a pre-printed 1500 claim form.  It will not print the actual form.  To purchase claim forms, please find them in our store under supplies. CLICK HERE. 

Note: Your claims can be rejected if your printer does not reproduce the correct red ink color of the 1500 claim form  and some payers will not take black ink for the forms as well.  Also, the price of the ink to reproduce the claim forms can cost more than the cost of purchasing claim forms themselves. 

InstaClaim is a simple, affordable program with basic practice management features.  It user friendly and HIPAA compliant.  It speeds up getting those 1500 claim forms billed to payers.  To keep your overhead low and maintain control over your client information on your computer, InstaClaim offers:

• Paper OR Electronic Claims
• Reports:
  • Claim Entry
  • Procedure
  • Outstanding Balances
  • Unpaid Claims
  • Payments by Insurance Company or Type of Payment
  • Patient Service Report
• Statements and Receipts  
• Basic Accounting

Keeping it simple and complete keeps InstaClaim affordable for all healthcare providers. CLICK HERE to learn more about how InstaClaim can help your office.

Note: InstaClaim does not offer advanced practice management features like patient reminders or calenders.

 

Question:
How do I add the insurance address in the top right-hand margin

Answer:
To Print Address in Upper Right Hand Corner, Please do the following:

1. Click [Settings]
2. Go to [Printing] Tab
3. Check the box on the 3rd line down [Print Insurance Address in Upper Right Corner]
4. Click [Close]

Your all set for a new patient.  If you already have a patient entered, go back in to edit the claim and click on the payer information again to insert it in the box to refresh it to print.